Need special assistance ahead of your next trip? Or even need to check on an item you misplaced within the terminal? We want to hear from you.
For airline ticket policies, baggage information and other passenger issues we recommend contacting your airline directly as policies vary by carrier. Visit our Travel Smart page for links to information specific to your carrier.
Please feel free to contact us via the information below.
We’re here to help in any way we can. Please make sure you provide your flight number, origin and destination cities and dates traveled in your comments. Please click on one of the underlined options below.
The Federal Government mandates the process complaints may be received. They must be in writing, emailed or mailed, to the airline directly.
Please click which airline you traveled and a link will take you directly to the appropriate page to file a comment or complaint.
Delta Air Lines or American Airlines
Contact our Customer Service Department for assistance, including ADA grievance procedures.
Items left with the airline (on plane, ticket counter, or gate) will be held by the airline. To inquire about items please call or click on the below links for more information.